I think the concept does actually make sense for others, that is; new emerging fields like remote customer support in which individuals need to work from home for helping out customers. We know that it can be flexible and convenient, but also a dream career.
Remote Customer Support Agent Job Description
- Answer customer inbound calls and emails: answering customers, de-scalating requests to resolution or updating them with relevant information
- Technical support: Help customers utilize the platform, as well provide guidance to fix any technical issue they might encounter while using the product or service.
- Fulfill orders and returns: Take care of customer orders including fulfilling returned documents, addressing questions about shipping.
- Up sell & Cross-sell: Instead of constantly fighting to get new business, introduce existing customers with more stuff.
- This role includes helping customers, showcasing the products or services your company offers in a positive way to potential and current clients.
Skills and Qualifications
Strong communicative skills (both writing/verbally)
- Selling: Knowing how to sell is critical when dealing with customers, but also the ability to solve a client’s problems quickly.
- Skills: Knowledge of relevant software and technology, especially for technical support roles
Patience and empathy-building rapport with customers, Customer service skills
- Time management: Your skills, to prioritize and define your workload properly.
Remote Customer Support Assist your customers, anywhere and anytime
Flexibility Flexible work hours, Work from home
- No commute: Save yourself the time, effort and cost of a daily journey into an office.
- Complete your work-life balance: Get the job done in a balanced routine to have more time at
- home.
- Different positions: Jump around different verticals and types of work in the remote customer support world
- Remote Customer Support Jobs: Where to Look
- Use online job boards: Look at your average website such as Indeed, and LinkedIn + Glass door.
- Company Sites: Certain companies hire independently for remote customer support roles. Check their careers pages.
- Freelance boards: Sites such as Upwork or Fiverr can point you to freelance customer support gigs.
- Remote work communities: Experience all the action that takes place in online remote working forums and groups.
Being an IT professional on the customer support side to set up and help out with remote tech aspires a high paying, flexible career path. If you have the skills for it and can pull a net thingy job, let there be an ease stating that this place is ripe with nothing while building your own successful career around working excruciating hours at home.
